The Local Palate Marketplace ships to addresses within the continental U.S. only. We are unable to ship to P.O. boxes or to multiple addresses on a single order.

Most orders are fulfilled and shipped from our warehouse. Some specialty items — including select perishable and refrigerated products — are shipped directly from the vendor. If your order contains both warehouse and vendor-fulfilled items, they may arrive separately and in different packaging.

Products requiring refrigeration or special handling are shipped directly from the vendor and may have additional shipping and handling charges. These will be noted on the product page or communicated at checkout.

Perishable items should be retrieved promptly upon delivery to ensure quality. We are not responsible for spoilage resulting from delayed retrieval after delivery confirmation.

For questions about your order or shipment, the fastest way to reach us is through our order issues form here.
You can also email us at marketplace@thelocalpalate.com.

If your order arrives damaged or you received the wrong item, the fastest way to reach us is by completing our order issues form here. You can also email us at marketplace@thelocalpalate.com.

Include your order number and photos of the damage or incorrect item if possible - this helps us resolve the issue faster and file a claim with the carrier when applicable.

We'll first work to send a replacement. If a replacement isn't available, we'll issue store credit for the full item value plus a 15% bonus. If neither is a viable option, a full refund will be issued.

If your order shows as delivered but hasn't arrived, contact us within 3 days of the delivery date. We'll investigate with the carrier and follow up within 3 business days with next steps.

Due to the nature of our products, all perishable food items are non-returnable. For non-perishable items, returns are evaluated individually — please contact us before sending anything back.

We can't accept returns or issue refunds based on personal taste preferences — flavor, texture, and heat level are subjective, and we encourage you to review product descriptions before purchasing. That said, you should never receive an expired or spoiled product. If something seems off, contact us and we'll make it right.

The following are non-refundable and cannot be exchanged for cash or credit:

• Sale and clearance items
• Gift cards
• Memberships
• Subscription orders - you may skip or cancel future orders at any time through your account
• Shipping charges, unless the error was ours

For full policy details, see our Terms & Conditions. For anything else, complete the form here.