We strive to process all orders within 2-3 business days from the order date (not including holidays or weekends). Processing time includes checking, packing, and sending your orders to the courier service.
- To maintain the quality of our refrigerated products, we ship via UPS 2nd Day Air. This ensures that your items are delivered within 2 business days after leaving our facility, minimizing the time they spend in transit and ensuring they arrive in optimal condition. Shipping rates are calculated at checkout based on package weight, dimensions, and destination.
- When we print your shipping label, you will receive a confirmation email containing a tracking number. Please allow 24-48 hours for the tracking information to update on the courier's website.
- Orders ship directly from each brand on the Marketplace, and your order may arrive in separate packages if products from multiple vendors are included. If you would like your order to arrive as one package, or if you have any other questions or concerns, please reach out to orders@thelocalpalate.com.